1. Who We Are
Xandar Labs is a software and web development company based in Brampton, Ontario, Canada. We build custom websites, mobile apps, and business software. You can reach us at customersupport@xandarlabs.com.
2. Information We Collect
We collect information you voluntarily provide when you:
- Fill out the contact form on our website
- Send us an email or call us
- Engage with us on a project
This may include your name, email address, phone number, company name, and details about your project. We do not collect sensitive personal information such as financial data, health records, or government identification numbers.
Our website may also collect non-identifying data through standard web analytics (such as page views, browser type, and referral source) to help us understand how visitors use the site.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and project requests
- Communicate about ongoing work
- Send project-related updates or invoices
- Improve our website and services
We do not sell, rent, or trade your personal information to third parties. We do not use your information for unsolicited marketing.
4. Cookies & Analytics Consent
We use Google Analytics 4 to understand which pages visitors find useful. Analytics cookies are only set if you allow them: the first time you visit, a banner asks for your choice, and until you allow analytics no analytics cookies are written. If you decline, we still receive an anonymous, cookieless record of the visit so we can count overall traffic — it cannot be used to identify or follow you.
When you do allow analytics, Google Analytics sets first-party cookies (typically named _ga and _ga_ followed by our property identifier) to tell repeat visits apart. We do not enable Google advertising features, Google Signals, or ad personalisation, so this data is not used to serve you targeted advertising or to track you across other websites.
You can change your choice at any time using the “Cookie preferences” link in the footer of any page, and you can block or delete cookies in your browser settings. We also use Vercel Analytics, which measures page performance without cookies and without collecting personal information.
5. Data Retention
We retain your information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of a client relationship and any legally required period afterward. You may request deletion of your data at any time by contacting us.
6. Your Rights
Under applicable Canadian privacy laws (including PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential data use
- Request deletion of your personal information
To exercise any of these rights, contact us at customersupport@xandarlabs.com.
7. Third-Party Services
We use third-party tools for hosting, analytics, or communication — currently Vercel for hosting and performance analytics, Google Analytics 4 for site statistics (subject to your consent choice described in section 4), and an email provider for correspondence. These services operate under their own privacy policies. We choose providers that take data privacy seriously and we do not authorize them to use your data for their own purposes.
8. Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Our website is served over HTTPS. No method of internet transmission is 100% secure, but we work to maintain appropriate safeguards.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: